Refund policy

Return, Exchange & Store Credit Policy

We want you to love your Tando purchase. Please review our return and exchange policy carefully before placing your order.

RETURN & EXCHANGE POLICY

Thank you for shopping with Tando Canada. We carefully inspect all items before they are shipped. Please review our return and exchange policy before completing your purchase.

7-Day Exchange Policy

Eligible exchange requests must be made within 7 days from the date your order is delivered.

We accept exchanges only in the following circumstances:

* The item received is damaged or defective.
* You received an incorrect item or size from what was ordered.
* The item received has a genuine sizing or fit issue and you require another available size.

CHANGE OF MIND / PERSONAL PREFERENCE

We do not accept returns or exchanges simply because you changed your mind, no longer want or need the item, or decided that you do not like the style, colour or appearance after receiving it.

If you received the correct item you ordered, in good condition and as described, it is not eligible for return or exchange based solely on personal preference.

CONDITIONS FOR AN EXCHANGE

All approved exchange items must:

* Be unworn, unwashed and unused.
* Be returned in their original condition.
* Have all original tags properly attached.
* Be free from stains, makeup, deodorant, body odour, perfume, smoke, pet hair or any other signs of wear or use.
* Be free from alterations, damage or washing.

Removing and reattaching a tag does not make a worn, washed or used item eligible for exchange. All returned items are inspected before an exchange or store credit is approved.

Tando Canada reserves the right to refuse any item that shows signs of being worn, washed, used, altered or otherwise does not meet the conditions above.

SIZE EXCHANGES

Approved size exchanges are subject to stock availability.

If your preferred replacement size is unavailable, store credit may be offered where applicable.

Customers are encouraged to review product descriptions and available sizing information carefully before placing an order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective or different from what you ordered, please contact us within 7 days of delivery and provide clear photos of the item and its original tags.

Once reviewed and approved, we will provide the appropriate resolution.

FINAL SALE ITEMS

Items clearly marked FINAL SALE are not eligible for exchange, return or store credit, except where required by applicable law.

REFUNDS

We generally do not provide refunds for change of mind, personal preference or sizing issues.

Where an exchange or store credit is applicable, it will only be processed after the returned item has been received and inspected.

IMPORTANT

Submitting an exchange request does not automatically mean it has been approved. Items that do not meet the conditions of this policy may be refused and returned to the customer.

By completing a purchase with Tando Canada, you acknowledge and agree to this Return & Exchange Policy.